AKIMBO Incentive Prepaid Mastercard® Frequently Asked Questions
AKIMBO Incentive Prepaid Mastercard® Frequently Asked Questions
For inquiries, please call the phone number noted on the back of your Prepaid Debit Card. 24/7 automated customer service assistance is available and live agents are available (english and Spanish) M-F, except holidays, 7 a.m to 7 p.m CST,.
- How do I register my card for online access?
- Help! Why is my card being declined?
- Want to use your card at an ATM?
- Want to use your card at a gas pump?
- Did you enter your PIN when attempting the transaction?
- Were you trying to make a purchase online or over the phone?
- Your card may be restricted at certain merchants, merchant categories or locations
- My card was lost or stolen
- Refunds for Purchases Made with the Card
- Disputes with Merchants
- Reversal of Transactions
- Limitations on Card Usage
- Purchase Limitations
- PIN:
- Merchant Authorization Holds
This Card is issued by Sunrise Banks N.A., Member
FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered
trademark, and the circles design is a trademark of Mastercard International Incorporated. This
card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes
acceptance of the terms and conditions stated in the Cardholder Agreement.