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Help! Why is my card being declined

Help! Why is my card being declined?

First of all, we apologize that a transaction was declined when using your card. That's never fun. Below we've provided a few things you can check and troubleshoot here before emailing or calling customer service:

  • Did you activate your card? All physical cards need to be activated before they can be used. You can activate your card by clicking here or by calling 1-855-449-2273. For more information on card activation, visit this article.


This Card is issued by Sunrise Banks N.A., Member
FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered
trademark, and the circles design is a trademark of Mastercard International Incorporated. This
card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes
acceptance of the terms and conditions stated in the Cardholder Agreement.