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Help! Why is my card being declined

Help! Why is my card being declined?

First of all, we apologize that a transaction was declined when using your card. That's never fun. Below we've provided a few things you can check and troubleshoot here before emailing or calling customer service:

  • Did you activate your card? All physical cards need to be activated before they can be used. You can activate your card by clicking here or by calling 1-855-449-2273. For more information on card activation, visit this article.