Help! Why is my card being declined?
First of all, we apologize that a transaction was declined when using your card. That's never fun. Below we've provided a few things you can check and troubleshoot here before emailing or calling customer service:
- Did you activate your card? All physical cards need to be activated before they can be used. You can activate your card by clicking here or by calling 1-855-449-2273. For more information on card activation, visit this article.
