Prepaid Debit Card Activation
THIS IS A PREPAID DEBIT CARD
You must activate your Akimbo Card before it can be used for purchases or at ATMs.
AKIMBO PREPAID DEBIT CARD ACTIVATION:
- You are able to activate your card by calling 1-855-9-AKIMBO (855-925-4626) and using the automated system or speaking to a representative.
- You can also activate your card at https://app.akimbocard.com/app/#/activate by simply logging into your online dashboard and clicking the "Activate Card" button. You will need to provide the Full Card Number, as well as some verification during activation.
If you received or collected a physical card, then it must be activated before it can be used for purchases or cash withdrawals.
Setup your PIN
- You will set your PIN during card activation. For more information about activating your card, please go to https://akimbo.zendesk.com
- If you need to change or update your PIN, please log in to your account at https://app.akimbocard.com/app/#/nowincentive/login. Then look for the "Change PIN" option in the Account section of the dashboard. You can also call customer service at 1-855-449-2273.
Changing your PIN
- If you happen to forget your PIN, don't worry! You are able to change your PIN by calling 1-855-9-AKIMBO (855-925-4626) and using the automated system or speaking to a representative.
- You can also change your PIN by simply logging into your online dashboard and clicking the "Account Profile" text in the upper left-hand corner, followed by the "Change PIN" button on the right-hand "Options" Panel.
Please note that if you enter your PIN incorrectly (3) or more times, it may be locked. This lock is temporary and will reset within 24 hours. You cannot unlock your PIN by resetting it.
If you lock your account and need assistance, please call our corporate office at 1-855-625-4626, and a representative will be happy to assist you.
How do I check my card account balance?
You can check your card account balance in several ways:
1) Log in to your card account at https://app.akimbocard.com/app/#/login.
2) Call 1-855-925-4626 and choose option "3" to hear your current balance.
3) Use an ATM and perform a "Balance Inquiry". (This may be unavailable on some cards.)
Please note: You may incur a transaction fee if you check your balance at an ATM.
If your card is lost or stolen, please contact us immediately at 1-855-9-AKIMBO (1-855-925-4626) and report it missing. At that time, a customer service representative will be able to place a hold on your card so that no unauthorized activity may occur.
- Akimbo allows one (1) free card replacement within a twelve (12) month time period.
- Any additional card replacements are $5.00
For inquiries, please call the phone number noted on the back of your Prepaid Debit Card. 24/7 customer service assistance via phone is available.
This Card is issued by Sunrise Banks N.A., Member
FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered
trademark, and the circles design is a trademark of Mastercard International Incorporated. This
card may be used everywhere Debit Mastercard is accepted. Use of this card constitutes
acceptance of the terms and conditions stated in the Cardholder Agreement.