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Resident Services Coordination Clerk II

THE HOUSING AUTHORITY OF THE COUNTY OF SANTA BARBARA ANNOUNCES AN OPEN RECRUITMENT FOR THE POSITION OF:

Job Title: Resident Services Coordination Clerk II
Location: Lompoc, California
Pay: $24.2757- $29.5072 per hour, Full-Time, 78 hours biweekly. Benefits eligible.
Closing Date: Wednesday, June 7, 2023 at 4:00 PM

SUMMARY: Under the direction of the resident services manager the resident services coordination clerk II assists in daily operation of resident services programs and performs routine clerical,
secretarial and administrative work in answering telephones, responding to email, receiving the public, providing customer assistance, data processing, and record-keeping. Duties within this classification perform clerical support to both the Family Self Sufficiency ("FSS") and ROSS programs. May require dividing time between two separate offices in Lompoc and Santa Maria.

The resident services department provides services to low-income families, including but not limited to food distribution, resources to victims of domestic violence, language literacy programs, computer
classes, household budgeting training. The ideal candidate is a cooperative and friendly team player that has a strong desire to learn new skills and meet our clients exactly where they are in life.

ESSENTIAL FUNCTIONS - Essential and other important responsibilities and duties may include, but are not limited to the following:

  1. Maintain front office, greeting the public and providing basic information on Housing Authority programs, resident services, and agency procedures. Answer incoming telephone calls and route to appropriate staff; take messages when needed.
  2. Receive, open, date stamp and distribute incoming mail; prepare outgoing mail and deliver to post office; maintain accurate logs and files; receive and sign for deliveries.
  3. Maintain inventory of office supplies and prepare purchase orders.
  4. Prepare a variety of correspondence and promotional materials as assigned, including letters, memoranda, newsletters, flyers, forms and reports. Sort documents, stuff envelopes, and
    complete mail-outs.
  5. Organize, operate and maintain housing specialist case file management for FSS incoming applicants and active FSS participants in compliance with certification requirements and applicable time periods in accordance with HUD regulations and agency policy and procedures
  6. Maintain and apply, a high level of integrity and performance, and ensure confidentiality of client data in the transmission and exchange of information and informational systems, including case file compilation and management.
  7. Monitor, maintain, recommend and refer FSS applicants and participants to resident services specialist or manager for necessary changes, and complete FSS pages requiring update in
    software systems.
  8. Assist in the scheduling and facilitation of appointments, resident service briefings, educational/recreational and after-school activities
  9. Perform general clerical duties; enter information into computer system; prepare a variety of correspondence. Prepare files for scanning into repository

Qualifications:

Knowledge of: 

  • Microsoft Office
  • Client database software, YARDI preferred
  • Programs administered by the Resident Services department, including but not limited to FSS, ROSS, HCV, PBV, CTCAC and Multi-Family Blended Occupancy
  • American with Disabilities Act regulations and Fair Housing Laws
  • Proper use of English grammar and spelling

Ability to: 

  • Follow established procedures
  • Learn new skills with enthusiasm
  • Perform repetitive tasks
  • Prioritize tasks and maintain accurate records
  • Interpret and clearly explain resident services programs, procedure and objectives to others
  • Organize work assignments to ensure timely completion of projects
  • Promote and maintain positive working relationships with Housing Authority staff, residents and partners

Competencies:

  • Reading
  • Writing
  • Communication Proficiency - bilingual English/Spanish required to meet the needs of the clientele served
  • Customer Service
  • Technical and Analytical Capacity
  • Thoroughness 

Experience and Training Guidelines - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education and Experience - Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Three years of responsible experience working with a variety of socioeconomic groups

Training: Equivalent to the completion of an associate degree from an accredited college or university with major course work in human services, social work, counseling, psychology or a related field. Completion of training in resident services and/or housing programs as assigned with a score of 80% of higher within six (6) months of hire.

License or Certificate: May require Proof of valid California Driver's License and driving record acceptable to HA insurance carrier required dependent upon area needs.

Physical Conditions- May move about inside the office to access file cabinets and office machinery. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Frequently communicates with others. Moderate to light lifting and/or carrying up to 25 pounds.

Environmental Elements- Professional office environment in and out in the field. May require commuting between properties outside of standard business hours, uses standard office equipment such
as computers, laptops, phones, photocopiers, filing cabinets and fax machines

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodations would impose an undue hardship of the operation of Surf Development's programs.

APPLICATION PROCEDURE
Submit a resume by email and submit an online employment application using this link. All resumes and on-line applications must be received by 4:00 PM on the closing date posted at the top of this announcement.

AN EQUAL OPPORTUNITY EMPLOYER