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Office Clerk I – Lompoc

THE HOUSING AUTHORITY OF THE COUNTY OF SANTA BARBARA ANNOUNCES AN OPEN RECRUITMENT FOR THE POSITION OF:

Job Title: Housing Clerk I
Location: Lompoc Housing Office
Pay: $20.1385 per hour
Full-time - 78 Hours Biweekly - Benefits Eligible
Closing Date: Thursday, August 4, 2022 at 4:00 PM

POSITION DESCRIPTION: Under the supervision of the Lompoc Housing Manager the Housing Clerk I position performs routine clerical, secretarial and administrative work in answering telephones, responding to email, receiving the public, providing customer assistance, data processing, and record-keeping. Individuals in this classification also provide information on Housing Authority programs and procedures to the general public.

Essential functions include but are not limited to:

  • Maintaining a supply of office forms and distributing the forms to the general public
  • Answer incoming calls and routing the calls to the appropriate personnel
  • Prepare outgoing mail and deliver to the post-office
  • Receive and date stamp all incoming mail
  • Operate a variety of office equipment such as a copier, fax machine, PC, postage machine
  • Maintain a variety of logs and files
  • Serve a vulnerable, special needs population with kindness, courtesy and professionalism

QUALIFICATIONS

Knowledge of:

  • Microsoft Office - Outlook, Word, Beginner Excel
  • Client database Software - YARDI a plus
  • Basic principles of government-assisted benefit programs
  • America with Disabilities Act (ADA) regulations on reasonable accommodations and fair and equal access to housing programs
  • Enterprise Income Verification (EIV) System - HUD
  • Use of appropriate English grammar and spelling in order to write and edit documents

Ability to:

  • Speak and read English/Spanish
  • Effectively serve resident population group, demonstrating fairness, patience, compassion and respect
  • Follow established procedures and recommend improved processes
  • Clearly explain Housing Authority programs, procedures and activities
  • Prioritize tasks; organize work assignments to ensure timely completion of projects
  • Remain calm under pressure and retain composure and professionalism at all times

Physical Conditions:

  • Stationary position 90%
  • May occasionally move about inside the office to access file cabinets and office machinery
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
  • Frequently communicate with others
  • Moderate to light lifting and/or move up to 20 pounds

Environmental Conditions:

  • Indoors in a climate-controlled environment
  • Moderate noise with exposure to talking, music, telephones, printers and frequent interruptions
  • Working in a confined area with or without windows
  • Exposure to florescent lights and computer screen for an extended period
  • Public contact

Education:

  • Graduation from high school or GED equivalent

Experience:

  • Two years of customer service experience desired

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Housing Authority of the County of Santa Barbara makes reasonable accommodation to the known physical or mental disabilities of otherwise qualified applicants or employees with handicaps, unless such accommodations would impose an undue hardship on the operation of the Authority's programs.

APPLICATION PROCEDURE
Submit a resume by email and submit an online employment application using this link. All resumes and on-line applications must be received by 4:00 PM on the closing date posted at the top of this announcement.

AN EQUAL OPPORTUNITY EMPLOYER